Instructional Videos & Frequently Asked Questions

Use this library to learn the Tru Energy® skincare rituals at a calm, practical pace. Watch the presentation first, then follow the demonstration for your system, and use the guides below for each product. Each video supports consistent technique without turning your routine into another source of pressure.

Watch the Tru Energy Videos

Start Here: The Tru Energy Presentation

Welcome and Instructional Video

This demonstration walks through the facial ritual and the face map, so you can follow the sequence, pressure, and direction with care. It pairs with the Complete Facelift System.

Customer Video Testimonials

Hear customers describe their own experiences with consistent use. Individual experiences vary.

How to Use Your Masks

Blue Gemstone Ageless Face Mask

The Blue Gemstone Ageless Face Mask is infused with subtle energy fields designed to support your skin's natural vitality. For the most complete ritual, pair it with the Complete Facelift System and the Ageless Spot Remedy.

1. Apply the Ageless Spot Remedy. Use it once daily on areas of concern. When you're ready for bed, bring the Spot Remedy and the mask with you.
2. Place the mask. Lay the mask over your face so it sits comfortably.
3. Relax and receive. Wear the mask for 20 to 30 minutes. Even 5 minutes is a worthwhile session when time is short.
4. Clean up. Wipe the mask with a damp cloth to remove any product residue.

Radiance Renewal Jade Eye Mask

The Radiance Renewal Jade Eye Mask supports the delicate eye area through subtle energy fields and the natural cooling feel of jade. Pair it with the Advanced Eye Repair Serum for a complete eye ritual.

1. Apply the Advanced Eye Repair Serum. Place small dots around the whole eye area. Gently tap the serum in, moving from the inner corner to the outer corner along the lower eyelid, then along the brow bone. Avoid direct contact with your eyes.
2. Place the mask. Rest the mask over your eyes so it sits comfortably.
3. Relax and rest. Allow 15 to 20 minutes. Even 5 minutes offers worthwhile support.
4. Clean up. Wipe the mask with a damp cloth to remove any product residue.

Questions and Answers

Advanced Eye Repair Serum

Does the serum dry out the area under the eyes to reduce puffiness?

No. The formula is designed to hydrate the delicate eye area rather than rely on drying ingredients for a temporary change in appearance.

How often should I use the serum?

Use it morning and evening on clean skin. Apply a small amount gently along the orbital bone and avoid direct contact with the eyes.

Can I use it with other Tru Energy products?

Yes. Layer it with other Tru Energy products according to their directions, allowing each one to absorb before applying the next. If irritation develops, stop use and reassess the routine.

Is the serum suitable for sensitive skin?

Skin sensitivity is individual. Review the full ingredient list and do a patch test before regular use. Stop use if irritation develops, and consult a qualified skincare professional if you have specific concerns.

Can it be used under makeup?

Yes. The serum is lightweight and absorbs quickly. Let it absorb fully, then continue with your makeup routine.

Does it help with crow's feet and expression lines?

The formula is designed to soften the look of fine lines, including crow's feet and expression lines. Visible results vary by person and routine.

Can both men and women use the serum?

Yes. The formula is not gender-specific, and the same patch-test guidance applies.

Refreshingly Revitalizing Hand and Body Lotion

What is the lotion, and how does it benefit my skin?

The Refreshingly Revitalizing Hand and Body Lotion is a lightweight, nourishing formula with aloe vera, coconut oil, shea butter, and a blend of botanical extracts. It is designed to hydrate, soften, and refresh your skin.

How often should I use the lotion?

Apply it daily or as needed, adjusting to your skin's hydration needs.

Can I use the lotion on my face?

It is formulated for hands and body. For your face, use the Protective Therapeutic Daytime Treatment in the morning and the Restorative Nourishing Overnight Treatment at night.

Does the lotion have a strong fragrance?

No. Its gentle scent comes from the ingredients themselves, including aloe vera and essential oils.

Moisturizing Pearl Body Wash

What is the body wash, and how does it benefit my skin?

The Moisturizing Pearl Body Wash is a nourishing cleanser with safflower oil, aloe vera, and sunflower seed oil, designed to cleanse and hydrate while leaving skin refreshed.

How often should I use the body wash?

Daily use suits most routines. Adjust to your skin's needs and preferences.

Can I use the body wash on my face?

For your face, we recommend the Gently Clarifying Facial Cleanser.

What if I have a specific skin condition?

The body wash is made for general skincare needs. If you have a specific skin condition, consult a dermatologist or skincare professional for personal advice.

General Questions

What is the shelf life of Tru Energy products?

Tru Energy products are made with all-natural ingredients and are best used within 12 months of opening. Store them in a cool, dry place away from direct sunlight.

Does your skincare contain preservatives?

Tru Energy uses only naturally derived preservation systems. We do not use parabens, sulfates, or synthetic fragrances.

Could I have a reaction to a product?

Our products are made with plant-derived ingredients and are cruelty free. If you have known sensitivities, review the full ingredient list before use. If irritation occurs, stop use and consult your healthcare provider.

Can I cancel my order?

Contact us as soon as possible at support@truenergyskincare.com or call 800-975-8369. If your order has not shipped yet, we will do our best to help.

What does shipping cost?

Shipping rates and the free-shipping threshold are listed in our shipping policy, and returns are covered in our refund policy.

Still Need Help

Visit the contact page, email support@truenergyskincare.com, or call 800-975-8369. We're happy to help.